Course Overview

Behavioral and psychological symptoms of dementia (BPSD), particularly aggression and distress, present some of the most significant challenges for caregivers and healthcare professionals. This evidence-based workshop moves beyond “managing behavior” to understanding the root causes of distress.

Designed for nurses and care staff, this session focuses on non-pharmacological interventions, communication strategies, and the legal frameworks necessary to protect both the patient and the caregiver.

What You Will Learn

• Identifying Triggers: How to recognize physical (pain, infection) and environmental triggers that lead to aggressive outbursts.

• De-escalation Techniques: Practical verbal and non-verbal strategies to diffuse tense situations without physical restraint.

• The “Unmet Need” Model: Understanding aggression as a form of communication rather than a symptom to be suppressed.

• Legal & Ethical Safeguards: Navigating the Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS) when managing difficult behaviors.

• Staff Resilience: Coping mechanisms for care workers dealing with high-stress incidents.